Support

Ordering online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order or a Certified Check for orders over 200.00. Personal checks are accepted on orders under 200.00. Personal check orders will be held for 10 business days as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Kayak Katalogue order online

Placing your order using our print Katalogue

So many ways to order

Call us toll free: 1-800-526-7337

In New York: 716-683-7900

Send us a fax:

1-716-683-7800

Mail to:

2000 Commerce Parkway

Lancaster, New York 14086

United States

And of course online:

www.kayakkatalogue.com

We will be happy to take your order by telephone, fax or mail. When calling in your order, please have your credit card number, your name as it is printed on your credit card and expiration date. We recommend that you use our handy order form even when calling to insure the accuracy of your order.

If you are faxing or mailing your order, we ask that you print all the required information necessary to process your order. A handling charge will be added to each order. Additional handling fee will be added when noted. New York State residents please add sales tax.

If you are ordering an item that requires truck shipment, please call for freight quote.

Method of Payment

We gladly accept: Visa, Mastercard, American Express, Discover, certified check or money order payable in U.S. funds. Personal checks will be held for ten business days before order is shipped. Do not send cash.

Order Processing

Most orders are processed within 48 hours. Delivery of all UPS shipments are according to schedule. Truck freight shipments may take longer. We ask that you order well in advance to accommodate possible delays.

Back Orders

In the unlikely event that an item is backordered, all in-stock items will be shipped without delay and a notation will be made on your packing slip denoting the backorder. All backordered items will be shipped as soon as they are in stock. If you wish to cancel a backordered item or make a substitution, please notify us immediately. Most backorders are filled within a 10 day period.

Rush Delivery

All next day and second day shipments must be placed before 12:00 pm (noon) EST, Monday through Friday. Shipping charges will be based on the type of service requested and the total weight of the items purchased. Additional charges for Saturday delivery also apply.

Ground Delivery

Most orders will be shipped via UPS or USPS. It is important to consider where your packages are to be delivered. They generally will leave your packages on your doorstep if there is no one there to receive them. Handling fees apply to all orders within the continental United States. International shipments require special handling. Call for details.

Truck Shipment

In the event of a truck shipment, there must be someone at the shipping address to receive and sign for the shipment and provide unloading assistance. Please inspect all merchandise upon receipt. Any visible or concealed damage must be reported to the driver immediately. YOU MUST NOTE ANY DAMAGE ON THE BILL OF LADING. If damage is not noted on the bill of lading, it will be the responsibility of the 1-800-526-7337 to further report the damage.

If an error should occur on your order, please contact us immediately so that we may rectify the situation promptly. We are dedicated to provide you with first rate service and quality products.

We're Only Human

Sometimes during the katalogue production process, errors may occur. Therefore, we are not responsible for typographical errors or color variations. Color variations do occur during the printing process and therefore may be different from the product received. Every attempt is made to minimize these fluctuations. Prices subject to change without notice. Prior sales excluded.

Drop Shipments and Substitutions

If an item is temporarily out of stock, we occasionally drop-ship the item to you direct from the factory. If this is not possible, we will make an appropriate substitution of an equivalent product made by another manufacturer. If this cannot be made in a timely fashion, the item will be cancelled from your order and you will be credited accordingly.

Warranties

All Kayak Manufactured Products are handled directly by us. Please call us at 1-800-526-7337 for instructions. Should you need to claim warranty on all other products, please follow the manufacturer’s warranty procedures that are included with that product.

Our shipments are carefully inspected before leaving our warehouse to minimize errors. Your business is extremely important to us and we will make every attempt to satisfy your needs. Expectations Kayak Katalogue prides itself on exceptional quality and workmanship of our products and personnel.

Warrany Badge Icon

Returns

We will be happy to refund or exchange items within the time frame and conditions outlined below:

  • You must call within 10 days of receipt for a return authorization number. After 10 days, a 15% restocking charge will apply to returns issued a return number.

    * All items must be returned prepaid and insured.
  • We will accept returns within 30 days of the purchase date, with an RGA number. Returns received with an RGA number after 30 days will incur a 20% restocking fee.
  • Any returned and or refused merchandise that is sent back without an authorization number will incur a 15% restocking charge if received within 30 days. No credit will be given after 30 days without a RGA number.
  • Merchandise must be returned in the original carton or package with all manuals, warranty cards and parts.
  • Used or defective items will be exchanged for the exact same item only.
  • Freight charges on refused truck shipments other than damage will be the responsibility of the customer.
  • All sales of videos, manuals and chemicals are final. No returns will be accepted. All pool alarms and other electronic devices may not be returned for credit. It if is a warranty issue, it will be repaired or replaced according to the terms of the manufacturer's warranty.
  • Liners may not be returned if opened. Measure carefully before ordering and check the outside of the box to confirm correct size before opening.
  • Returns on custom orders will be accepted for manufacturers defects only.
  • Pending inspection, an exchange, credit or refund will be issued for the value of the item(s) less restocking charge if applicable and any taxes charged. Shipping and handling fees are on-refundable.
  • The above conditions also apply to all items ordered late in the season for use in the following year. Open all packages immediately and notify us of any discrepancies within 10 days.
Return package

Have questions? We're here to help!

Jot us a note and we’ll get back to you as quickly as possible.